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Shipping & Returns

  • Free Shipping on orders over $250* - Valid for orders made within the Continental US.  
  • Please allow 5-7 business days for processing and an additional 2-5 business days for delivery. Unless shipping/processing is stated otherwise in the description on product page. 
  • Orders are shipped via USPS & UPS.
  • We are not responsible for any lost, stolen, or damaged shipments, all claims must be made with the shipping carrier. USPS & UPS insures some lost or damaged packages. If your tracking information says it was delivered you can open an insurance claim by calling USPS at (800) 275-8777 or UPS at (800) 742-5877. 

***Shipping Policy is subject to change and will be updated accordingly on the site.

  • Please allow 4 - 8 weeks for processing and 2-5 business days for delivery. 
  • All updates will be communicated via email. 
  • Orders are shipped via USPS or UPS.
  • Please opt-in to Route Package Protection at check out.

***Policy is subject to change and will be updated accordingly on the site.

At this time we are unable to process returns or exchanges,  ALL SALES ARE FINAL. 
If you've received an incorrect item please contact us. All issues will be handled on a case by case basis. Damaged, defective, or incorrect items MUST be reported within 48 hours of delivery.  

Please email for assistance.

Please review all size charts before purchasing located on each product page. 

Route offers you "peace of mind" package protection for all items in your order. Protect your package in the event that it is lost, damaged, or stolen - Route will repurchase or refund you the value of your items.

Loungewear Security Program Is a Sale Program where you are able to purchase unlimited Loungewear for a Limited Time.

Below is an example of the rules for purchasing for orders placed in Oct 2022 and were shipped between Jan 5th - Feb 15th 2023.

  • No returns, refunds, or cancellations.  ALL SALES ARE FINAL.
  • No exchanges, no size changes (refer to size chart before purchasing, last image on product pages)
  • No address changes
  • No changes to your order
  • High risk orders will be cancelled; Credit Card Billing Info must match what is on file.
  • Ship to an address you can receive packages til at least February 15th 2023.

General faq's

  • Credit / Debit Card
  • PayPal
  • AfterPay - Shop now, Pay Later
  • Applepay

Typically orders are be shipped within 5-7 business days of you placing your online order unless stated other wise in the product description or is a pre-order item. Check your e-mail for a shipping confirmations & tracking numbers.

Pre-orders range from 4-8 weeks, which is subject to change. Check your e-mail for a shipping updates & tracking numbers. Please reach out only if the estimated shipping window has passed.

Unfortunately, we are not responsible for any lost, stolen, or damaged shipments.

We offer Route Package Protection at check out. If you have opted in you’re covered! Please file a claim with Route no more than 14 days after the initial delivery date.

If approved, Route will repurchase your items, and if they are not available Route refund you the value of your items.

If you opted out of Route Package Protection you will need to file a claim directly with the shipping carrier. You can open an insurance claim by calling USPS at (800) 275-8777 or UPS at (800) 742-5877.

Yes, we do! However, international orders may be subject to a local customs charge (at the discretion of your local government), separate from your shipping fee.

If you would like to cancel/change an order that was just placed, you can send an email to requesting the cancellation within 12 hours of placing your order. However, please note that we cannot guarantee that we will be able to cancel/change your order. 

We do not accept returns or exchanges at this time. Please refer to our size charts on each product page prior to making a purchase.

Please review our Shipping & Returns policies for more details. 

Restocks will be announced on Instagram, Youtube & Tiktok. Follow us to stay in the know.

Contact us

Please allow 72 hours for a reply to all inquires. Be sure to include your full name and order number if applicable.

Thank you for your support & patience!

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